Comments on: When the Product is Good but the Customer Service Sucks http://www.thefinancialblogger.com/when-the-product-is-good-but-the-customer-service-sucks/ This is where your finance takes place Thu, 09 Feb 2012 14:46:06 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Eric http://www.thefinancialblogger.com/when-the-product-is-good-but-the-customer-service-sucks/comment-page-1/#comment-4582 Eric Fri, 23 Jan 2009 15:20:32 +0000 http://www.thefinancialblogger.com/?p=1121#comment-4582 Sweet!! Sweet!!

]]> By: Richard http://www.thefinancialblogger.com/when-the-product-is-good-but-the-customer-service-sucks/comment-page-1/#comment-4572 Richard Fri, 23 Jan 2009 02:17:47 +0000 http://www.thefinancialblogger.com/?p=1121#comment-4572 Test Failed. Sorry TFB. :) Test Failed. Sorry TFB. :)

]]> By: Sophie http://www.thefinancialblogger.com/when-the-product-is-good-but-the-customer-service-sucks/comment-page-1/#comment-4554 Sophie Thu, 22 Jan 2009 14:26:25 +0000 http://www.thefinancialblogger.com/?p=1121#comment-4554 You may have to register in order to read the complete research: http://www.accenture.com/Global/Consulting/Customer_Relationship_Mgmt/R_and_I/Accenture2008Survey.htm You may have to register in order to read the complete research:

http://www.accenture.com/Global/Consulting/Customer_Relationship_Mgmt/R_and_I/Accenture2008Survey.htm

]]> By: TKO from Ontario http://www.thefinancialblogger.com/when-the-product-is-good-but-the-customer-service-sucks/comment-page-1/#comment-4551 TKO from Ontario Thu, 22 Jan 2009 04:23:08 +0000 http://www.thefinancialblogger.com/?p=1121#comment-4551 Very entertaining post, Once again FB shows off his rough and tough nature, doesn't take crap from nobody. Kinda like Polish toilet paper. If you think Rogers is bad though, for a truly painful experience try Bell. Ps For awesome customer service try Colombia, for really shitty service try Panama. Very entertaining post,

Once again FB shows off his rough and tough nature, doesn’t take crap from nobody.
Kinda like Polish toilet paper.

If you think Rogers is bad though, for a truly painful experience try Bell.

Ps For awesome customer service try Colombia, for really shitty service try Panama.

]]> By: The Financial Blogger http://www.thefinancialblogger.com/when-the-product-is-good-but-the-customer-service-sucks/comment-page-1/#comment-4549 The Financial Blogger Thu, 22 Jan 2009 03:11:25 +0000 http://www.thefinancialblogger.com/?p=1121#comment-4549 Sam, they are cool :-) the usb key is free. I got my father a flexible rate that start at $48 a month (taxes, fees, included). If he uses more than 500mb (or is it 1gb?) it increases by $5 per step. it's more expensive than internet cable but you get it everywhere which is pretty cool ;-) Sam,
they are cool :-)

the usb key is free. I got my father a flexible rate that start at $48 a month (taxes, fees, included). If he uses more than 500mb (or is it 1gb?) it increases by $5 per step.

it’s more expensive than internet cable but you get it everywhere which is pretty cool ;-)

]]> By: The Financial Blogger http://www.thefinancialblogger.com/when-the-product-is-good-but-the-customer-service-sucks/comment-page-1/#comment-4547 The Financial Blogger Thu, 22 Jan 2009 01:49:52 +0000 http://www.thefinancialblogger.com/?p=1121#comment-4547 Sophie, maybe you should send me a copy of that survey. I'll forward it to Roger's ;-) Sophie,
maybe you should send me a copy of that survey. I’ll forward it to Roger’s ;-)

]]> By: Sam http://www.thefinancialblogger.com/when-the-product-is-good-but-the-customer-service-sucks/comment-page-1/#comment-4544 Sam Thu, 22 Jan 2009 00:59:59 +0000 http://www.thefinancialblogger.com/?p=1121#comment-4544 I kinda want one of those things. How much for the usb and how much per mo.? I probably don't really need it b/c most of the places I go have hot spots but they just look so cool! I kinda want one of those things. How much for the usb and how much per mo.?

I probably don’t really need it b/c most of the places I go have hot spots but they just look so cool!

]]> By: Sophie http://www.thefinancialblogger.com/when-the-product-is-good-but-the-customer-service-sucks/comment-page-1/#comment-4541 Sophie Wed, 21 Jan 2009 20:22:12 +0000 http://www.thefinancialblogger.com/?p=1121#comment-4541 Interesting post!! Actually, I was reading a fascinating Customer Service Satisfaction survey done among a few thousands of people in nine countries. In 2008, customers are more inclined to switch suppliers because of poor customer service!! According to that survey about 2/3 of the respondents who have changed their supplier last year did so because of poor service (yupp that’s high!!!!!). You should submit an official complaint (and almost a nightmare!!) to the CRTC on this subject!!! ;) Interesting post!! Actually, I was reading a fascinating Customer Service Satisfaction survey done among a few thousands of people in nine countries. In 2008, customers are more inclined to switch suppliers because of poor customer service!! According to that survey about 2/3 of the respondents who have changed their supplier last year did so because of poor service (yupp that’s high!!!!!).

You should submit an official complaint (and almost a nightmare!!) to the CRTC on this subject!!! ;)

]]> By: Brian http://www.thefinancialblogger.com/when-the-product-is-good-but-the-customer-service-sucks/comment-page-1/#comment-4540 Brian Wed, 21 Jan 2009 19:26:21 +0000 http://www.thefinancialblogger.com/?p=1121#comment-4540 Very entertaining post! I know so many retail stores (usually electronics) that hire employee's who absolutly do nothing at work. Then if you have a problem, you have to go through all this red tape: calling customer service, staying on hold, going back to the store etc, it's rediculous. Most of the time when I shop, I do all my research online, then buy it and hopefully when you get home everything is good. I feel sorry for the people who let "sale's clerks" tell them what the best product is. Very entertaining post! I know so many retail stores (usually electronics) that hire employee’s who absolutly do nothing at work. Then if you have a problem, you have to go through all this red tape: calling customer service, staying on hold, going back to the store etc, it’s rediculous.

Most of the time when I shop, I do all my research online, then buy it and hopefully when you get home everything is good. I feel sorry for the people who let “sale’s clerks” tell them what the best product is.

]]> By: The Financial Blogger http://www.thefinancialblogger.com/when-the-product-is-good-but-the-customer-service-sucks/comment-page-1/#comment-4539 The Financial Blogger Wed, 21 Jan 2009 16:32:57 +0000 http://www.thefinancialblogger.com/?p=1121#comment-4539 since then, I always carry my laptop with me any time any where ;-) since then, I always carry my laptop with me any time any where ;-)

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