Me: what are we invisible?
My friend: No wonder this bar is empty on a Saturday night.
This is an exchange from last weekend. I spent my Saturday checking out my friend’s new shop. His business is opening up this weekend and he was checking in on the construction. I was excited to see the progress. We decided to grab a quick drink next door after.
The bar was empty, which is very strange for a Saturday night and a Boston Pizza.
It took us forever to get a drink. We are pretty social guys. We talk to everyone. We are not rude. My friend is a lot older than me and totally respectful. So they weren’t upset with us. We weren’t being obnoxious.
The customer service just sucked.
The worst part is that my friend knows the owner and he’s opening up next door to this place. He doesn’t want it to fail, but he also appreciates great customer service. He told me that the service always sucks at this place and that he doesn’t think they’re going to last long.
I don’t know about you, but most customers really want exceptional customer service.
“Your most unhappy customers are your greatest source of learning.” — Bill Gates
It is everything to me. I would rather by a lower quality product if it’s guaranteed to come with better service.
I hate waiting, being treated like I don’t matter, or having someone on the other end that doesn’t appreciate my business. For us customers, there are so many options out there. We don’t have to go back to that specific place. When we don’t go back, we might even share our concerns with some friends. So not only do they lose the original customer, but they can lose many others that aren’t impressed with how they were treated.
On the other end, when I get treated well, I’m sure to come back. There’s a burrito joint near my gym that I almost attend religiously. They know my brother and I. The second that I call they already know what I want. I place the order, show up in 10 minutes, and pig out.
It’s funny how small things can go a long way in keeping or attracting customers.
“The goal as a company is to have customer service that is not just the best but legendary.” — Sam Walton
It seems to me that it’s difficult to find great service these days. The world moves fast and people hate waiting.
You should never make people wait or feel like they’re not important when they walk in.
I bought my Macbook Air in Budapest, broke it in Puerto Plata, and got it fixed in Toronto.
Whenever I go to the Apple store I’m impressed with their customer service. They’re quick to help you, have great warranties on their products, and take the time to explain things to you.
The only dangerous part is that you might leave the store with something you weren’t planning on buying.
I do my best to respond to everything.
If you run a business, you should strive for flawless customer service.
Don’t ignore your customers so that you can pick up rocks on the beaches of Thailand.
I believe in amazing customer service. If you’re a blogger, please don’t complain about how many emails you have on Twitter. You should be grateful that these readers cared enough to read your site and send you a follow up email.
How important is customer service to you? Do you have any tips for improving the customer service experience as a blogger?
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