It has been a while since I wrote my last rant. But this morning, I have a good one that I wanted to share with you. I find it very unfortunate because I usually like going to Future Shop. In fact, going to Future Shop feels like I was 10 and going to Toy ‘R’ Us (now I have to hide my joy when I enter with my kids ;-0 ). So here’s my Future Shop Rant Story:
It all started yesterday morning while I was comfortably installed in front of my computer for my blogging day. My wife comes to see me and says that the washing machine just died. Sad story, it was part of my life for a good 10 years. However, what is really sad is that I have to buy another one. This wasn’t the greatest news of all.
So after dinner, I go to Future Shop to buy another one. They had a great promotion on the Samsung (paying taxes, delivery, taking my old scrap for free, $200 gift card and they are offering to pay in 36 payments without interest… I’m in heaven).
So I first have to hear a 5 minutes babbling about how great the extended warranty is a scam…I mean valuable (did you know that it takes 9 to 10 hours at $50/hour to change de rubber on your frontal washing machine?… RIGHT!).
So I tell her “no thx”, she tells me “are you sure?” and I stand up and say “no” and replies with her eyes wide open “REALLY??”, and I answer “REALLY” and she end-ups with “so you are going to walk away with your brand new washing machine without extended warranty?” and I reply a dry “yup”. End of the lengthy and useless conversation. So I was already a bit annoyed but I was happy to have a new set to be delivered quickly. Then, we moved to the customer service center since I didn’t have a Future Shop credit card (for the 36 payments option).
I had to spend a good 25 minutes in front of a lovely lady hanging on a phone to know if my card was approved or not. I was asking for a *huge* amount of $2,000, just enough to cover my expense. Well guess what? I got declined at Future Shop!
I was quite upset because:
#1 I had to waste 5 minutes arguing that I didn’t want the extended warranty.
#2 I had to wait 25 minutes watching a stupid movie preview in loop on the tv waiting for my credit card approval.
#3 I got declined at Future Shop for a stupid and small credit card; this is very insulting.
#4 When I returned to pay my washing machine (with my own Mastercard Platinum!), the girl made a mistake on the bill and was charging me $80 more.
I asked her to credit my card right away but she had to see her boss first… another 10 minutes waiting to get the approval from the sales director…
I had been annoyed by Future Shop the last time I’ve ordered a iPod Touch for one of our contest (over at The Dividend Guy Blog) because they made me call twice to confirm my order (and each time you have to wait a good 10 minutes on the line). But now, I have not only wasted almost an hour of my time, but I got declined for a stupid commercial credit card. It was a very insulting feeling (especially since I make more than enough to pay those stupid appliances). The worst part is that I couldn’t even know why I got declined. I supposed it’s because I wasn’t sure about my Social Insurance Number but getting my credit bureau nonetheless should have been more than sufficient to get an approval.
Anyway, I hope I’ll get my washing machine and dryer in a good order… if not, I’ll start to stink in the upcoming days!
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