I should not really call this one a financial ramblings but maybe a big rant. In fact, there are a couple of things that made me angry during the last week.
Client customer service is the key
Well, I hear that all day long, we see it in my MBA classes but it seems that it is not enough. I recently explained that I had to decrease my monthly investment through my Smith Manoeuvre from $600 to $400 a month. So I called to get the modification done. I thought it was a simple transaction; after all, itâ€™s only turning a 6 into a 4, right? Well it took exactly 8 minutes and 5 seconds to type two buttons on the guyâ€™s keyboard: â€œDeleteâ€ and â€œ4â€!
The whole process starts when you speak to this automatic robot explaining a 10 options menu. Then, you press the first button you hear that was to speak with a representative. â€œHi my name is I-donâ€™t-care, may I help you today?â€ I explain my (simple and easy to understand) request. She makes me repeat to make sure I know what I want and then, ask me a whole bunch of question about my name, my account number, date of birth and so on (First time I am being put on hold). After all that, she tells me she will transfer to the right person (who are you then?)(Second time I am being put on hold). The â€œright personâ€ confirms that I want to change from 6 to 4 hundred bucks. He has to access to the â€œright formâ€ and put me on hold for the third time. Then, he confirms again (for the 4th time overall) that I want to drop my monthly investment. Once I thought everything is cool with it, he has to mention one little thing before I go: It will take up to 15 days to process. 15 days for pressing 2 buttons on a damn keyboard! Even if I work at the bank and I understand that they have to complete forms and these have to be sent to the right department, please, donâ€™t tell me it takes 15 days!
My car is a black hole for my money
After being frustrated about the fact that I had to put $1,900 on my car at the beginning of last week, the price of oil is jumping towards the $80. I have a strong feeling that my gas budget will have to move accordingly. The only thing that is good about this whole story is that I recently purchase an oil trust company (Harvest Energy Trust).
This week, I participated into two carnivals. The first one was the #117 Carnival of Personal finance at kmull.com. The second was the #91 festival of frugality at stoptheride.net. Here are my top 3 picks for this week:
|How I Suck at Not Paying Debts||Hitting 6 Figures Income at 28|
|How I Get a Huge Income Raise Each Year||Making $125K Online in 12 months|
|How I Buy Blogs||Most Debated Articles: The Primerica Saga|
|How I Have Survived My MBA||What is So Wrong With Making Money?|
|How I run multiples blogs and makes money without burning out|